Terms and Conditions

Last Updated: 20-06-2026

These Terms and Conditions (“Terms”) govern the use of the Room9.eu website and the purchase of products offered through the website. By accessing or using Room9.eu, you agree to be bound by these Terms.

1. Seller Information

Company: Höövel OÜ
Registration Number: 12978946
Address: Ãœksnurme tee 4-3, Saku alevik, Saku vald, Harjumaa 75501, Estonia
Email: info@room9.eu
Phone: +372 513 3683

2. Eligibility

Room9.eu sells products intended for adults only.

By using this website and placing an order, you confirm that:

  • You are at least 18 years old;
  • You are legally capable of entering into binding contracts;
  • The information provided during the ordering process is accurate and complete.

We reserve the right to refuse service or cancel orders if we reasonably believe these requirements are not met.

3. Products

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices are accurate.

However:

  • Product images are illustrative and may differ slightly from the actual product;
  • Product availability may change without notice;
  • We do not guarantee that all descriptions are free from errors.

We reserve the right to correct any inaccuracies and update product information at any time.

4. Prices and Payments

All prices displayed on Room9.eu are shown in Euros (€) and include applicable taxes unless otherwise stated.

Accepted payment methods are displayed during checkout.

Orders will only be processed after successful payment authorization.

We reserve the right to change prices at any time, but such changes will not affect orders already confirmed.

5. Order Acceptance

An order submitted through the website constitutes an offer to purchase products.

A purchase contract is formed only when:

  • Payment has been successfully received; and
  • The order confirmation has been sent to the customer.

We reserve the right to reject or cancel orders for reasons including but not limited to:

  • Pricing errors;
  • Product unavailability;
  • Suspected fraud;
  • Violation of these Terms.

6. Shipping and Delivery

Delivery times are estimates and may vary depending on destination and courier services.

We are not responsible for delays caused by:

  • Customs procedures;
  • Courier service interruptions;
  • Force majeure events;
  • Incorrect customer information.

The risk of loss passes to the customer upon delivery.

7. Right of Withdrawal and Returns

Consumers residing within the European Union generally have the right to withdraw from a distance purchase within 14 days.

However, pursuant to Article 16(e) of Directive 2011/83/EU and applicable consumer protection laws, the right of withdrawal does not apply to:

  • Sealed goods that are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery.

Due to the intimate and hygienic nature of many products sold on Room9.eu, opened or unsealed products cannot be returned unless defective.

To exercise the right of withdrawal for eligible products, customers must contact us at info@room9.eu within 14 days of receiving the goods.

Returned items must:

  • Be unused;
  • Remain in original packaging;
  • Include all accessories and documentation.

Refunds will be processed within the legally required period after receipt and inspection of returned goods.

8. Defective Products and Warranty Claims

Customers have the right to submit claims regarding defective or non-conforming products.

Claims should be submitted via email to info@room9.eu and include:

  • Order number;
  • Description of the defect;
  • Supporting photographs where applicable.

If a product is found to be defective, we will provide a remedy in accordance with applicable consumer protection laws.

9. Customer Responsibilities

Customers agree:

  • Not to use the website unlawfully;
  • Not to attempt unauthorized access to website systems;
  • Not to interfere with website functionality;
  • To provide accurate and complete information.

10. Intellectual Property

All content on Room9.eu, including but not limited to:

  • Text;
  • Images;
  • Logos;
  • Product descriptions;
  • Graphics;
  • Website design;

is protected by intellectual property laws and may not be copied, reproduced, distributed, or used without prior written consent.

11. Limitation of Liability

To the maximum extent permitted by law, Höövel OÜ shall not be liable for:

  • Indirect or consequential damages;
  • Loss of profits;
  • Business interruption;
  • Data loss;
  • Damages arising from misuse of products.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

12. Adult Content Disclaimer

The website contains references to adult products intended exclusively for individuals aged 18 years or older.

By accessing the website, you confirm that:

  • You are at least 18 years old;
  • Accessing adult-oriented products is legal in your jurisdiction;
  • You are accessing the website voluntarily.

13. Privacy

Personal data is processed in accordance with our Privacy Policy.

By using the website, you acknowledge that you have read and understood the Privacy Policy.

14. Force Majeure

We shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters;
  • War;
  • Strikes;
  • Internet outages;
  • Government actions;
  • Transportation disruptions.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Estonia.

Any disputes arising from these Terms shall be resolved through negotiations whenever possible.

Consumers may also contact the competent consumer protection authority or use the European Commission Online Dispute Resolution platform where applicable.

If a dispute cannot be resolved amicably, it shall be submitted to the competent courts of Estonia.

16. Amendments

We reserve the right to modify these Terms at any time.

Updated versions will be published on Room9.eu and become effective upon publication.

Continued use of the website constitutes acceptance of the revised Terms.

17. Contact Information

For questions regarding these Terms, please contact:

Höövel OÜ
Ãœksnurme tee 4-3
Saku alevik, Saku vald
Harjumaa 75501, Estonia

Email: info@room9.eu
Phone: +372 513 3683