We're Here to Help

Have a question about a product, an order, shipping, or anything else?

The Room9.eu team is always happy to help. We aim to provide friendly, professional, and discreet customer support for all inquiries.

Whether you need assistance before placing an order or support after your purchase, feel free to get in touch.

Customer Support

Email: info@room9.eu
Phone: +372 513 3683

We aim to respond to all inquiries as quickly as possible, typically within 1–2 business days.

Business Information

Höövel OÜ
Registration Number: 12978946

Üksnurme tee 4-3
Saku alevik, Saku vald
Harjumaa 75501
Estonia

Order Support

If your inquiry relates to an existing order, please include:

• Your order number
• Your full name
• A brief description of your question or issue

Providing this information helps us assist you more efficiently.

Returns and Warranty Claims

For return requests, damaged deliveries, or warranty-related issues, please contact us via email and include relevant details and photographs where applicable.

For full information regarding returns and refunds, please refer to our Shipping & Returns Policy.

Privacy and Discretion

We understand that privacy is important.

All customer inquiries are handled confidentially, and all orders are shipped in discreet packaging without revealing the nature of the contents.

Business Hours

Customer support is available during regular business hours:

Monday – Friday: 09:00 – 17:00 (EET/EEST)

Messages received outside business hours will be answered as soon as possible on the next business day.

Send Us a Message

You can also use the contact form on our website. Simply provide your name, email address, and message, and we will get back to you as soon as possible.

We look forward to hearing from you.

Room9.eu
Quality. Privacy. Confidence.